MADE-TO-ORDER ITEMS
All sales are final on our made-to-order items.
If you change your mind, or the item does not fit, unfortunately we cannot offer a refund. Please be sure to check item's listing for measurements or our size chart.
If you have any questions about sizing and fit before placing an order, please contact us at [email protected] and we will be happy to answer any questions you may have!
EXCHANGES
In the unlikely instance that we send you the wrong size from what you originally ordered, we are happy to exchange and remake your item in the desired size. Contact us at [email protected] citing your order number, name, address, and reason for exchange/ desired size within 14 days of receipt of your item.
The item must be returned in its original condition, with tags, unworn and without any damages or changes to the garment.
Once the original item has been returned, we will dispatch the exchange item.
SALE ITEMS
Sale items and items purchased with promotional sale codes cannot be refunded, and are final sale.
Only regular priced items may be refunded or exchanged.
FAULTY ITEMS
In the unlikely instance that you receive a faulty item or wrong item different to what you originally ordered, please contact us at [email protected] citing your order number, name, address, and reason for return within 14 days of receipt of your item.
We will then send you further instructions for return/exchange.
REFUNDS (If applicable)
Once your return item has been received and inspected by CHEEKLDN, you will receive email notification of the approval or rejection of your refund based on your reason for return. If your refund is approved, it will be processed immediately and credit will automatically be applied to your original method of payment. Returns and exchanges must be notified within 14 days of receipt of your item.
SHIPPING
All returns and exchanges should be shipped via tracked mail in a secure package to the designated address instructed in the email notification.
You will be responsible for paying your own return shipping costs.
Shipping costs are non-refundable. If you receive a refund on your return item, the cost of shipping will be deducted from your refund.
By placing an order at CHEEKLDN, you are responsible for original shipping charges, all applicable custom import fees, and the cost of return shipping back to CHEEKLDN. This also applies to any shipments that are refused by you at delivery.